At Jixoro, we are committed to providing a smooth, timely, and reliable shipping experience. We understand the importance of receiving your order promptly and take great care to process and deliver your items efficiently.
1. Order Processing
Our business days are Monday through Saturday. Orders are typically processed within 2–4 business days after the order is received. You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Time
After processing, orders are shipped from our U.S.-based warehouse. The estimated delivery time for orders within the United States is 3–6 business days.
Please note: Actual delivery times may vary based on your location, carrier delays, weather conditions, or other external factors beyond our control.
3. Free Shipping
We are pleased to offer free standard shipping on all orders within the United States. No minimum purchase is required.
4. Return Policy
If you are not completely satisfied with your purchase, we offer a 21-day return period from the date of receipt.
To initiate a return, please contact us at [email protected] for instructions. Returned items must be in original condition. Once your return is received and inspected, we will issue a refund to your original payment method. Refunds may take up to 10 business days to process.
Please note: Personalized or custom-made items may not be eligible for return unless defective or damaged.
5. Contact Information
If you have any questions or concerns about your order, shipping status, or our return process, please contact our customer support team at [email protected]. We are here to help and will respond as quickly as possible.