At Jixoro, we aim to ensure that every customer is satisfied with their purchase. Our return and refund policy is designed to be fair, clear, and easy to follow. Please review the following terms to understand your rights and our procedures.
1. Return Eligibility
We accept returns for both defective and non-defective items, provided the following conditions are met:
- Items must be returned in their original condition, unused, undamaged, and with all original packaging and tags intact.
- The return request must be initiated within 21 days of receiving your order.
Please note: The following items cannot be returned:
- Customized or personalized products
- Items marked as final sale
2. How to Initiate a Return
To begin the return process, please contact our customer service team at [email protected]. Once your return is approved, we will provide you with detailed return instructions.
3. Return Shipping Costs
- Defective or damaged items:
- Jixoro will cover the cost of return shipping.
- You may request a full refund or a replacement item at no additional cost.
- Non-defective items:
- The customer is responsible for return shipping costs.
- A refund will be issued after the returned item has been received and inspected.
4. Refund Processing
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved:
- A refund will be issued to your original payment method.
- Please allow up to 10 business days for the refund to be processed after approval.
5. Exchanges
We offer exchanges under the following conditions:
- For defective or damaged items:
- You may exchange the item for the same product at no additional charge.
- Return shipping will be covered by Jixoro.
- For non-defective items:
- You may request an exchange for a different size or color of the same product.
- Items must be in original condition with all packaging and tags.
- Customers are responsible for return shipping costs.
6. Contact Information
If you have any questions regarding our return or refund policy, please contact our support team at [email protected]. We are here to assist you and ensure your experience is a positive one.