We’ve compiled answers to some of the most common questions our customers ask. If you need further assistance, feel free to reach out to our team at [email protected].
Ordering
1. How do I place an order on Jixoro?
Placing an order is simple. Browse our products, select the item you wish to purchase, choose your desired size or color (if applicable), and click “Add to Cart.” When you’re ready, proceed to checkout and follow the prompts to complete your order.
2. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account offers benefits like saving your shipping information, viewing your order history, and receiving product updates or exclusive promotions.
3. Can I change or cancel my order after it’s placed?
Please contact us as soon as possible at [email protected]. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once your order has entered processing. For details, please review our Cancellation Policy.
4. Is my personal and payment information secure?
Yes. We use SSL encryption to protect your data and comply with PCI DSS standards to ensure secure handling of your payment information.
Shipping
1. How much does shipping cost?
Shipping is free on all orders within the USA. No minimum purchase is required.
2. How long does shipping take?
Orders are typically processed within 2–4 business days. Delivery takes an additional 3–6 business days, depending on your location. Delays may occur during holidays or peak periods.
3. Can I track my order?
Yes. Once your order ships, we’ll email you a tracking number so you can follow your delivery in real time.
4. Do you ship internationally?
At this time, we only ship within the United States.
Returns & Refunds
1. What is your return policy?
We accept returns within 21 days of receipt. Items must be in original, unused condition with tags attached and in original packaging. For more details, please see our Return & Refund Policy.
2. How do I initiate a return?
To request a return, email [email protected]. We’ll provide you with return instructions and next steps.
3. How long does it take to process a return?
Once we receive your returned item, please allow up to 10 business days for the refund to be processed and issued to your original payment method.
4. Can I exchange an item?
Yes. If you need a different size or color, contact us at [email protected]. We’ll walk you through the exchange process.
Cancellations
1. How do I cancel my order?
Email us at [email protected] within 24 hours of placing your order to request cancellation. If your order has already been processed or shipped, it may not be eligible for cancellation. Please see our Cancellation Policy for more information.
Need More Help?
If you have additional questions or need personalized support, don’t hesitate to contact us at [email protected]. Our customer service team is available Monday through Saturday and is happy to assist you.
Thank you for choosing Jixoro — we appreciate your business and look forward to serving you again.